Support Email: pearson@rhotechnologies.ca
Stuck after the first trip?
Do not restart the whole timeline. Reopen the trip you know best, keep any uncertain date marked, and add the source that confirms the exit or return. If that still blocks progress, tell us which step stopped you—setup, date entry, verification, or the result screen.
Tell us the step that stopped you → · Restart with the 15-minute checklist
Purchase or restore did not finish?
Include the plan shown, whether Apple displayed a confirmation, and the exact point where the flow stopped. Do not email passwords, full payment details, or sensitive immigration documents.
Open a purchase-recovery email →
Choose the result you actually saw: no Apple confirmation means stop and retry later; an Apple confirmation with locked access means restore with the same Apple ID; a completed restore with locked access means send the recovery template once. Send the exact result without purchasing twice →
Confirm paid access without purchasing twice
- Reopen the app with the same Apple ID used for the purchase.
- Use the in-app restore option and wait for Apple’s result.
- Capture the plan and message shown if access remains locked.
- Send the recovery template above; never include a password or full payment details.
Return to the app after checking the Apple ID →
Recommended report details
- Device model and iOS version
- App version and build number
- Repro steps
- Screenshot or screen recording
Typical response time: 1-3 business days.